Project Manager

Job Description:

To ensure every client receives excellent customer service
Build brilliant client relationships to maximize the company’s impact
Take personal ownership of all Client’s queries & issues
Act as the first point of escalation for resolution of Queries.
Keep the client up to date with the project’s progress on a daily basis.
Conduct online meetings with clients, perform the requirements elicitation part
Bridge up the communication gaps with the clients with an effective approach to building positive clientele-relationships
Circulate the client’s requirement to the core Tech Team.
Able to efficiently arrange the Demos for the client
Stay in continuous contact with the Tech team on the project/tasks progress
Act as a bridge between the Client and the Tech Team
Prepare accurate and timely reports
Ability to work and perform well in strict deadlines
Remains knowledgeable of product line, current industry products, and technologies
Ensure proper recording and closure of all incidents and support issues within Jira/Trello/Clickup or other project management tools

Client alignment – excellent customer focus and commercial knowledge (including knowledge of the market) and an ability to know your customer.
Knowledge of the work of other Teams in DS with whom we collaborate daily.
Service approach – excellent influencing skills, ability to speak with professionalism, and full knowledge of the client’s requirements and DS service offering
Works with resilience and pace
Has a flexible approach, willing to perform tasks outside own area of responsibility.
Ability to work within a clear set of KPIs to measure performance (team & own)
Able to focus on continuous improvement.
Technical expertise – able to understand the client’s requirements and propose them with a technical solution.
Able to prepare presentations and familiar with MS Suite.
Work strategically – carrying out necessary planning to streamline multiple client-meetings
Work in Collaboration- Work in collaboration with the team to oversee project’s schedules
Create and maintain comprehensive project documentation.